What
We
Do
for
Charlotte
Businesses
Proactive monitoring, maintenance and unlimited remote helpdesk support at a predictable per-device monthly rate. One team for IT, security and Microsoft 365, itemized around what your business actually needs.
Real humans answering, not call centers. One team for IT, security and Microsoft 365. No forced bundles, no surprise fees, and month-to-month on every tool.
22+
years serving the Carolinas
100+
active business clients
98%
of issues resolved remotely
Managed IT Services
Unlimited remote helpdesk during business hours, proactive monitoring across servers, networks and endpoints, and automated patching. 98% of issues are resolved remotely by one team, with no escalation maze.
Unlimited remote helpdesk
Proactive system monitoring
Patch and asset management
Quarterly strategic reviews
On-site visits when needed
Predictable per-device rate
Microsoft 365, Managed Properly
Around 100 Charlotte-area Microsoft 365 tenants under management. Licensing is sold at Microsoft MSRP through Pax8, so we do not mark up licensing itself. We target a Secure Score above 70% across managed tenants.
Licensing and plan optimization
Tenant migrations, email included
Entra ID hardening
Conditional access policies
Intune and device management
Teams Phone and business voice
Cybersecurity
Five layers of defense, priced per device. SentinelOne endpoint detection and response, Checkpoint Harmony email security, DefensX DNS filtering and multi-factor authentication enforced through conditional access. Each layer catches threats the others miss.
Managed Detection and Response
A human-led security operations center watching your endpoints and your Microsoft 365 tenant 24/7 through Black Point Cyber. Confirmed endpoint threats see a 16-minute average response; tenant threats average 7 minutes.
Business Continuity and Disaster Recovery
Immutable offsite backups that ransomware cannot encrypt, quarterly restore tests on real data, and recovery time objectives put in writing. We test the restore so you do not have to find out the hard way that the backup did not work.
- Immutable offsite copies
- Quarterly tested restores
- Microsoft 365 backup included
Cloud Migration
On-premises to Microsoft 365 and Azure migrations with zero data loss and minimal downtime, backed by hundreds of completed migrations.
A small business migration runs about 2.4 weeks; larger environments about 6.8 weeks. Migration is not the end of the engagement, the environment stays under management afterwards.
- Migration test runs before cutover
- Cutovers scheduled around your business
- Post-migration monitoring included
